Bank Alfalah Limited

Your Bank Alfalah Titanium MasterCard is your partner everywhere and is globally accepted and welcomed at locations displaying the MasterCard logo. It is accepted at nearly 25 million locations around the globe and at over 22,000 Bank Alfalah’s merchant establishments in Pakistan.

Alfalah Titanium MasterCard lets you pay for shopping, travel, entertainment, meals and much more. You have access to cash at more than 1 million ATMs worldwide and 2200 1Link ATMs in Pakistan. With your Alfalah Titanium MasterCard and PIN (Personal Identification Number) you can withdraw any amount upto 50% of your assigned credit limit.

You can generate PIN through IVR (Interactive Voice Response). Please ensure that your PIN is kept safe and confidential. In case it gets known to someone else report the matter to our Toll Free number 0800-22225.

You also have the option of withdrawing cash by requesting an Over-the-Counter Cash Advance at 300,000 financial institutions worldwide or at any Bank Alfalah Branch/ATM or participating VISA member banks in Pakistan.

To keep a check on the transactions you have made on your Alfalah Titanium MasterCard, you will receive a monthly statement indicating the following:

If you fail to receive your statement within 7 days of your statement date, immediately inform our phone banking staff at 0800-22225.

Our 24-Hour Phone Banking Service is there to help you with your requests. Our well-trained and qualified Phone Banking team will be able to assist you in:

Transactions made outside Pakistan will be converted from the transaction currency to US Dollars, based on international exchange rate prevailing on that date (Currency Conversion rate is a rate selected by MasterCard Worldwide from the range of rates available in wholesale currency markets for the applicable processing date, which may vary from the rate MasterCard Worldwide itself receives, or the government-mandated rate in effect for the applicable processing date in each instance, plus or minus any adjustment determined by the issuer). In order to assist card members, all transactions will be converted to Pak Rupees for payment. This conversion will be based on the market exchange rate quoted by authorized money changers and in accordance with the Bank’s Procedures applicable from time to time.

A. Following are different scenarios to levy service charges on the monthly bill statement.

Cash Advance / BTF: Bank Alfalah cardholders can avail Cash Advance Facility up to 50% of their credit limit. Bank Alfalah also offers an easy and convenient way to settle their payments on all their existing credit cards by Balance Transfer Facility (BTF). The service charges on above two facilities are taken from the date of transactions either customer is Transactor (explained below) or Revolver (explained below).

Example: If a customer avails cash advance or BTF of Rs.10,000 on 01-1-2008 and pays whole Rs.10,000 on 06-1-2008. He /she will also be charged with 5 days service charges on Rs.10,000. In case of partial payment, please see the details in heading Revolver.

Transactor: Transactions other than cash advance / BTF and fees are called retail transactions. Transactor is the cardholder who pays off all his/her liabilities (mentioned in monthly statement) within due date, and no service charges are levied on such account.

Example: If a cardholder shops for Rs.10,000 in a month and within due date pays whole Rs.10,000 so being Transactor no service charges will be imposed at all, provided that there is no BTF and cash transactions / Call & Pay.

Revolver: Revolver is the cardholder who does not make full payment at due date or even makes partial or minimum payment. For first time revolver, service charges will be charged on all transactions appearing in current statement and previous month statement from date of transactions. For second time revolver, service charges will be levied on carry forwarded balance from billing cycle date and on all transactions from transactions dates appearing in the statement. Any SBS installment will be treated as retail transaction and service charges will be levied.

Example: If a cardholder shops for Rs.10,000 in a month and at his/her due date pays Rs.5,000 , first Bank will charge him/her on 10,000 till the date of partial payment i.e Rs.5,000. And from the date of partial payment onward, charges will be on remaining Rs. 5,000.

SBS/Installment Plan: Bank Alfalah cardholders can convert any transaction with the amount of Rs.3,000/- and above to a step by step (SBS) payment plan. It gives the cardholder the flexibility to convert his/her large payments into small-equally monthly installments. The customer is billed with principal and service charges separately on every month.

A. Your credit limit is the maximum amount of credit approved in writing by Alfalah MasterCard. It is the amount that can be accessed through your credit card account. It also appears on your monthly statement.

A. The credit limit assigned to you is based on your income, net worth and credit worthiness determined from the information provided by you to us.

A. The minimum amount payable by you is 5% of the outstanding balance, or the minimum payment amount appearing on your card statement.

2. Sending a cheque / pay order / draft in the name of Bank Alfalah Credit Cards by mail or through the Drop Box at Bank Alfalah Branches. Charges will be applicable on all cheques that are returned unpaid. Please indicate your name and card number on the reverse side of the cheque.

A. You can inform us on your new mailing address by either sending a signed written request to Bank Alfalah Credit Cards, or by calling our 24-Hour Phone Banking Service at 0800-22225.

A. If at any time, you face a problem regarding your Alfalah Titanium MasterCard, please call our 24-Hour Phone Banking Service at 0800-22225; or write directly to Bank Alfalah Consumer Finance Centre, 8-Ali Block, New Garden Town, Lahore.

A. If your Card is lost or stolen, please report it to our 24-Hour Phone Banking Service immediately.

A. If you notice any error or discrepancy in your monthly statement, report the matter to our 24-Hour Phone Banking Service immediately and confirm it in writing to our Customer Services within 7 days of your statement receiving date. In order to check statement entries and keep track of all your transactions, retain all your sales slips and printed receipts.

A. Yes, in case of medical emergencies or travel purposes you can exceed your assigned credit limit with the prior approval of the Bank.

In case, you exceed the limit without the Bank’s prior approval, your card will be subject to Excess Limit Charges as per the Schedule of Charges.

Priority Pass – The world’s largest independent airport VIP lounge program

Access to over 500 airport VIP lounges in 90 countries and over 275 cities so you can treat yourself like a VIP no matter where you travel, or which airline and class you fly.

Relax and unwind away from the chaos of the airport, and enjoy a range of complimentary refreshments.

Most lounges offer phone, fax, email and internet facilities, some even have conference rooms.

The joining fee for Priority Pass is upto USD 4.71/- per annum and any lounges visit charges will be charged to customer’s Titanium card account. Charges for visits to lounges worldwide will accompany the Priority Pass card.

This facility is specially designed for our account holders. It gives you the option of making your minimum or full payments due as specified in your Alfalah VISA monthly statement through your Bank Alfalah Account.

If you are not a Bank Alfalah Account holder and wish to avail this facility, kindly contact your nearest Bank Alfalah branch.

Acceptance at 1LINK ATMs

Avail Cash Advance upto 50% of your credit limit at over 2200 1Link ATMs in Pakistan in addition to over 1 million ATMs worldwide.

Now utility bill payments* can be made through Alfalah VISA credit cards either by calling the Call Centre or through Direct Debit instructions.

*Available on LESCO, IESCO, HESCO, FESCO, GEPCO, KESC, SSGC, SNGPL, PTCL and Warid. Other companies shortly to be signed.

Now Bank Alfalah account holders can make their credit card bill payments through Alfalah HilalCard by using this facility on ATMs.

Warid post paid connections are being offered to Alfalah cardholders with exciting features.

In future, Bank Alfalah cardholders will be able to convert any transaction of Rs. 3,000 or above into easy installments of 3, 6, 12, 18, 24, 30 and 36 months’ tenures at the time of transaction on Bank Alfalah merchants.

Alfalah cardholders can get SMS for card usage, mini statement, payment receipt confirmation, etc. A call can be made at 0800-22225 for registration.

Bank Alfalah is now providing Life and Children Education Insurance on Alfalah Credit Cards by making monthly, yearly or reward points based premium payments.

Cardholders now have the convenience of using their cards to make payments even on locations where credit cards are not accepted by calling our 24 hours Call Center and getting pay orders issued to any third party through debit to Alfalah Visa Credit Card.

Alfalah cardholders are also being provided the facility to get their prepaid mobile connections of any company topped up by just one call to 24 hours Call Center. Alfalah credit cardholders can also use their reward points to get the prepaid mobile top ups.

Alfalah cardholders can call the Call Center and get credit upto 75% of their available credit limit assigned by Bank Alfalah or available credit limit whichever is lower at just 2.0% per month (24% APR). Payment of credit amount can be made to them through a cheque at the doorstep or directly into the account in Bank Alfalah.

If you ever lose your card, Bank Alfalah ensures that you never have to worry about it. You are covered for all fraudulent charges made on your card as soon as it has been reported lost to us. Just make sure that you report the loss immediately upon discovery. You are completely secure against loss/theft after the card loss has been reported to us.

Get a comprehensive cover in case of an accident while travelling on any vessel / vehicle. The transaction, however, must be made on your Alfalah Titanium MasterCard.

The accidental cover value is up to Rs. 7 million for Alfalah Titanium MasterCard basic card holders.

Now you can avail Cash Advance Facility up to 50% of your credit limit, subject to availability of limit. Enjoy the benefits of this exclusive offer on your Bank Alfalah Titanium credit card. You can get cash from ATMs or cash counters of Bank Alfalah branches and other MasterCard member banks in and outside Pakistan.

Now you can convert any transaction amount of Rs. 3000/- and above, to a Step-By-Step payment plan. It gives you the flexibility to convert your large payments into small equal monthly installments.

1. Fill in the SBS application form-available at any Alfalah Branch or Card Centre (required only at the time of first transaction, when you apply for SBS plan.)

3. Pre -closure penalty will be 5% of remaining loan amount or Rs. 1,000 (whichever is higher).

5. Installment billed to cardholders on cycle date will be included in Minimum Payment of said cardholder.

Offering an easy and convenient way to settle payments on all your existing credit cards in Pakistan @ 1.5% per month (18% APR).

This rate can be reduced to an incomparable rate of 0.99% per month (upto 21.44% APR) if the Balance transfer transaction amount is converted to Step-By-Step (SBS) Monthly Installment Plan within TEN days of the transaction.

Just fill in the Balance Transfer application form available at all Bank Alfalah branches or call 0800-22225 for more information.

On a transaction amount of Rs. 6,000/- the installment for 36 months is
Rs. 271.68 per month (i.e. 6000 x 0.04528).

Through Alfalah MasterCard amazing SBS plan, you can get household appliances, travel packages and other products of everyday use at convenient and easy installments facilitating you to enjoy a life of luxury best suited to your convenience.

Payments Plan	Normal SBS			BTF conversion to SBS
	Factor @ 1.75% p.m	APR	Monthly Installment (Rs.)	Factor @ 0.99% p.m	APR	Monthly Installment (Rs.)
03 months	0.35083	31.23%	2,104.98	N/A	17.73%	N/A
06 months	0.18417	35.15%	1,105.02	0.1766	20.09%	1,059.60
09 months	0.12861	36.36%	771.66	0.121	20.90%	726
12 months	0.10083	36.74%	604.98	0.0932	21.25%	559.2
18 months	0.07306	36.68%	438.36	0.0655	21.44%	393
24 months	0.05917	36.22%	355.02	0.0516	21.37%	309.6
30 months	0.05083	35.66%	304.98	0.0432	21.21%	259.2
36 months	0.04528	35.07%	271.68	0.0377	21.01%	226.2

Alfalah MasterCard offers Card members a new and powerful protection against the uncertainties of life. In the unfortunate event of prolonged illness, or temporary disability exceeding 45 days, we will pay the minimum outstanding amount on your Alfalah Titanium MasterCard. In case of the cardholder’s death, the loved ones have no cause to worry about outstanding credit card payments. All basic cardholders up to the age of 65 years are provided with this coverage up to the maximum of the outstanding amount including all supplementary card balances. Please refer to the Terms and Conditions for Credit Cover given in this booklet for further details on the applicable rights and obligations.

Alfalah Credit Cover also has a range of features (like coverage against confirmable fraudulent usage, counterfeit activity or any other unforeseen circumstances covered in our new Credit Cover policy) designed to protect you from the setbacks of life, at affordable rates.

Being automatically enrolled to the benefits of Credit Cover, you do not need to complete any separate forms or submit any extra applications for it. You will just be charged a very small percentage of your outstanding amount in each monthly credit card statement as “Credit Cover Premium”.

If you don’t require Credit Cover, then simply call our 24-hour Phone Banking Service at 0800-22225.

If you want to shop through Internet with Alfalah Titanium MasterCard, just call at our 24-hours phone banking service at 0800-22225 and get this facility activated on your card.

In case you need to use your card on the Internet, your card will be activated on receiving a call from you at our Toll Free number 0800-22225. Your Alfalah Titanium MasterCard’s Internet usage facility will be activated for a limited time period as per your instruction, after which system will automatically close this facility to avoid any misuse*. You can get this facility activated again anytime when required.

If you often use your credit card on the Internet and want to keep this facility active permanently, just send a written request with your signatures to “Bank Alfalah Consumer Finance Centre, 8-Ali Block, New Garden Town, Lahore.” or drop it into any drop box available in all Bank Alfalah branches.

Bank Alfalah Limited will not be responsible for any misuse of your credit card on the Internet

For every Rs. 50 you spend on your Alfalah MasterCard, you will earn 1 Fortune point. Your accumulated Fortune points can be exchanged for a whole range of items displayed in our Fortunes Catalogue. It offers a wide range of lifestyle categories catering to your own and your family’s taste.

Once you have accumulated enough points to redeem the gift of your choice, fill out a simple form available at all Bank Alfalah Branches or call our 24-Hour Helpline at 0800-22225 and order the item of your choice. The Redemption Certificate will be delivered to you at your billing address. The reward item requested for will either be sent along or the redemption certificate will contain further instructions on your reward.

In case you don’t have sufficient points or you want to save some points for another reward, you can make use of this option. A reward that has been marked as FTO is redeemable against a combination of Fortune points and rupee payment.

Step-1 Simply choose the reward of your choice that has been marked FTO in the catalogue.

For a Coffee Maker from Black & Decker of item code# BD05, you need to accumulate 3,650 points only.

The rupee contribution for the reward i.e. Rs. 1,095 would be posted as a charge on to your Card account which will reflect in your next Monthly Account Statement.

We offer a new facility for your benefit allowing points from two or more basic cardholders to be combined for redemption of any reward item. This will enable our cardholders living in a household or having a group of friends to redeem items of their choice and gift their points to anyone they like.

Rewards Catalogue 2007-2008 terms & conditions apply. For latest rewards detail, please call 0800-22225

• Upon receiving your card, kindly sign it immediately on the signature panel at the back of your card with a non-erasable ball point pen.

• Your card is valid till the expiry date shown on your card. Cardholders with a good credit history will receive a renewal card for the next membership period before the expiry date mentioned as “Until End” date on your card.

• In case of a change of particulars, for instance address or telephone numbers, kindly intimate the Consumer Finance Centre or our Phone Banking Service at your earliest.

• Please mention your Card Account Number in all correspondence and on all cheques.

• To request additional supplementary card(s), call 0800-22225 or contact any of the Bank Alfalah Branches.

• Kindly refer to the Schedule of Charges for details of all charges and fees associated with the use of your credit card. For any queries related to your Bank Alfalah Titanium MasterCard, please contact our 24-hours phone banking service at 0800-22225.

Your Alfalah Titanium MasterCard is accepted at over 25 million physical locations around the globe, with more than 22,000 Bank Alfalah’s merchant establishments in Pakistan.

• Your Alfalah Titanium MasterCard is welcomed at all merchant outlets displaying MasterCard sign in Pakistan and around the world.

• To make payment, present your Alfalah Titanium MasterCard and inform the cashier of your mode of payment.

• The merchant establishment will “Swipe” your MasterCard on the POS Terminal/Manual Imprinter.

• While using your Card at any merchant establishment, ensure that all details have been entered correctly and completely before signing the charge slip.

• After using your card at a merchant establishment, make sure that the card returned is yours.

Alfalah Titanium MasterCard can be used on more than 1 million ATMs around the world to withdraw any amount upto 50% of your Credit Limit.

You also have the option of withdrawing the cash by requesting an Over -the -Counter cash withdrawal at all MasterCard member financial institutions worldwide, or at any of the Bank Alfalah branches.

Each month upon receiving your monthly statement make sure to check the following:

• Card Account Number: Your Card Account Number(s) is clearly stated on your statement.

• Transactions’ Description: This indicates the date of transactions made, transaction reference, name of merchant establishment, amount charged and currency type (if the transaction is made on any currency other than Pak Rupees) to your Card Account.

• Credit Limit: This indicates the total credit limit assigned to you for all your Cards (Primary and Supplementary)

• Payment Due Date: The date by which your payment should reach Bank Alfalah to avoid any late payment charges.

• Current Balance: This figure indicates the total outstanding amount on your Card Account on the statement date.

• Payment Coupon: The upper portion of your statement carries the payment coupon to be used for making payments. Fill this out carefully and attach it along with the cash/cheque payment. Detailed information on charges, payment options, etc. has also been provided at the back of your statement for reference and convenience.

• Fortunes Rewards Summary: This indicates the detail of fortune points - carry forward, earned this month, adjustments, redeemed and available points.

• Examine your Card statement and immediately inform the bank of any irregularity or error in your statement.

In case your card is lost or stolen or your PIN is disclosed, you just need to immediately report the loss by calling the Bank Alfalah 0800-22225, so that your card can be blocked. It is also advisable to report the loss in writing to the bank. A new card will be issued to you within 1 week of reporting this loss. Your replaced card will be delivered only at your Alfalah Titanium MasterCard correspondence address within Pakistan. You are protected from any purchase transactions done on your card, from the time you report the loss to us. There will be a nominal charge for replacement of the card.

Please follow these guidelines for your as you enjoy the convenience of technology. However these guidelines are general; therefore, specific precautions may be taken as warranted by the situation and technology.

1) Do not use a number or numbers that can obviously be associated with you - for instance your telephone number, birthday, your street number, driving license number or popular number sequences (such as 786 or 2006 or 1111).

2) Ideally choose a random combination of numbers this is the hardest for a criminal to guess. If this is difficult for you to remember then perhaps use a combination of double numbers e.g.99 along with two others that have some meaning for you.

1) Do not allow anyone else to use your card, PIN or other security information.

2) Always memorize your PIN and other security information. If the PIN you are provided with is difficult to remember, change it to something more memorable at an ATM as soon as possible.

3) Always take reasonable steps to keep your card safe and your PIN secret at all times. Neither your bank nor any agency is authorized to ask you to disclose your PIN.