Banking help is just a call away.
With Bank Alfalah Contact Centre, you get secure, convenient services — anytime, anywhere. Pay bills, transfer funds, check balances, and get transaction details without visiting a branch.
Helpline Numbers
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Authorization Department: 042 111 225 786
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Bank Alfalah: 021/042 111 225 111
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Alfa: 021/042 111 225 224
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Premier Banking: 021 111 225 226
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Roshan Digital Account: 021 111 225 226
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BLB: 021 111 225 229
T-PIN Benefits
As a Debit Card customer, your T-PIN (Telephone Personal Identification Number) gives you direct access to services like:
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Transfer funds within Bank Alfalah accounts
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Pay utility bills (PTCL, LESCO, SSGC, K-Electric, SNGPL)
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Pay mobile bills (all telecom operators, prepaid & postpaid)
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Deactivate your debit card permanently
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Balance inquiry
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Last 10 transaction details
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Product information
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Change your IVR T-PIN anytime
Charges
Utility Bill Payment (UBP) via IVR Self-Service Channel
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Rs. 30/- per bill (below Rs. 5,000 through call)
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Rs. 50/- per bill (above Rs. 5,000 through call)
Contact Centre in Urdu
[View in Urdu]
Need Help?
For FAQs, visit our Help section.
Email: contactus@bankalfalah.com
Helpline: +92 21 111 225 111 (24/7 support)
Or visit your nearest Bank Alfalah branch.