Bank Alfalah

Empowering People, Inspiring Progress

Culture at Bank Alfalah

Culture is more than just a set of values at Bank Alfalah, it is how we work, lead, and grow together. Rooted in innovation, accountability, and care, our culture fosters a sense of purpose, belonging, and progress for every individual. We believe that success thrives where people feel inspired and empowered, at every level and in every role.

Our Culture Pillars

One Bank One Team

We break silos and work as one to drive collective success.

Focus on Customers

We listen, understand, and deliver with empathy and agility.

Inspire and Empower

We encourage initiative, recognize impact, and invest in our people.

Our Efforts in Diversity, Equity and Inclusion

At the heart of our culture is a deep commitment to Diversity, Equity, and Inclusion (DEI). We believe that diverse perspectives fuel innovation, and inclusive practices create stronger connections, with our colleagues, our customers, and the communities we serve.

Explore our DEI journey through three key dimensions:

Building a Workplace Where Everyone Belongs

Bank Alfalah is committed to nurturing a culture where everyone feels included and valued.

We are proud to have achieved 20.6% gender diversity and continue to grow representation across all dimensions of identity including persons with disabilities.

Gender Diversity 20.6%

Where Diversity Fuels
Success

We firmly believe in the business and social impact of a diverse workforce, and foster an environment that:

Encourages creativity, productivity, and innovation
Enhances morale, motivation, and staff retention
Recognizes high-performing women and supports career progression

Supportive Policies and Benefits Include:

6 month paid maternity leave
Maternity cover program
Flexible working arrangements
Childcare allowance
Safe and inclusive workspaces
Welcome back program for women resuming careers
Allowance for Persons with Disabilities (PWD)
Inclusive hiring through partnerships

We lead by example and aspire to create equitable workplaces where everyone has the tools and trust to thrive.

Inclusive Banking for All

Bank Alfalah is committed to serving customers from all walks of life with fairness, dignity, and respect. Our inclusive banking solutions are designed to address diverse needs. We ensure our financial services are inclusive, accessible, and empowering for all customers.

Empowering Women through Tailored Financial Solutions

Our Alfalah Pehchaan (Conventional) and Falah Women (Islamic) programs offer customized financial products and services for women, including:

Simplified account opening and payment solutions
Digital products that can be accessed from home
Tailored business solutions for women entrepreneurs
Helpdesks and Women Champions across branches
Financial literacy sessions and awareness campaigns
Incentivized frontline staff to promote women’s financial inclusion

With over 850 wheelchair-accessible branches across Pakistan, Bank Alfalah also has branches equipped with talking ATMs, Braille forms and tactile flooring to assist our customers with disabilities.

Explore Inclusive Banking at BAFL

Building Stronger Communities Together

Our role goes beyond banking, we are committed to uplifting our community. Together, we champion financial literacy, disability inclusion, and gender equity. We nurture these causes through ongoing outreach, volunteering, and meaningful partnerships. We work with our communities to help them grow stronger and create change that lasts.

See Our Community Impact

Our commitment

At Bank Alfalah, inclusion is not just a value we speak of, it is a practice we uphold and nurture every day. We strive to create spaces where equity and opportunity are woven into every interaction, whether with colleagues, customers, or communities. Together, we are building a future rooted in fairness, respect, and shared growth.