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Premier Contact Centre

As a Bank Alfalah Premier customer, convenience isn’t a promise — it’s the standard. With our Premier Contact Centre, you get 24/7 access to seamless banking. From paying bills to checking balances, every service is just one call away.

📞 Your Dedicated Premier Helpline: 021 111 225 226

No queues. No waiting. Just Premier service — anytime, anywhere.

Contact Center
What You Can Do with Your TPIN

Your Telephone Personal Identification Number (TPIN) keeps your transactions secure and enables instant access to self-service banking.

As a Debit Card Customer, you can:

  • Transfer funds within Bank Alfalah accounts

  • Pay your Bank Alfalah Credit Card bills instantly

  • Settle utility bills (PTCL, LESCO, SSGC, K-Electric, SNGPL)

  • Pay mobile bills (all telcos — prepaid & postpaid)

  • Deactivate your debit card permanently

  • Check balances or inquire about the last 10 transactions

  • Get product information

  • Change your IVR TPIN

As a Credit Card Customer, you can:

  • View your outstanding balance and available credit limit

  • Access your cash advance limit

  • Make credit card payments from your Bank Alfalah account

  • Generate your TPIN and ATM PIN

💡 Charges:

  • Rs. 30 per utility bill (below Rs. 5,000 through Call)

  • Rs. 50 per utility bill (above Rs. 5,000 through Call)

 

 

The Premier Standard

With Bank Alfalah’s Premier Contact Centre, you’re never more than a call away from excellence. Whether it’s managing funds, paying bills, or checking balances, every service is designed to keep you in control — anytime, anywhere.

Yes. Every transaction you perform triggers an instant SMS confirmation.

  • Utilities: PTCL, LESCO, K-Electric, SSGC, SNGPL
  • Mobile: All telcos, prepaid and postpaid

You can call 111 225 226 from your landline or add your city code (042, 021, etc.) if calling from a mobile.

A convenient option that lets you use your keypad to perform transactions instantly without an agent.

  • Fund transfers within Bank Alfalah
  • Credit Card payments
  • Utility and mobile bill payments
  • Debit card deactivation
  • Balance inquiries
  • Last 10 transactions

Call 111 225 226 from your registered number, and our Contact Centre officer will help you generate it.

Yes. All financial transactions are processed instantly.

Yes. Simply dial +92 21 111 225 226.