As a Bank Alfalah Islamic Premier customer, convenience and care go hand in hand. Our Islamic Premier Contact Centre is thoughtfully designed to bring you Shariah-compliant banking support — anytime you need it, 24/7.
Whether it’s checking balances, paying bills, or managing account services, your banking needs are just a call away. No queues. No delays. Just the trusted service you deserve.
Your Dedicated Islamic Premier Helpline:
📞 021 111 225 226
Services for Debit Card Customers (via TPIN):
-
Transfer funds within Bank Alfalah accounts
-
Make Bank Alfalah Credit Card payments
-
Pay utility bills (PTCL, LESCO, SSGC, K-Electric, SNGPL)
-
Pay mobile bills (all prepaid and postpaid Telcos)
-
Deactivate debit card permanently
-
Balance inquiry and last 10 transactions
-
Product information
-
Change your IVR TPIN
Services for Credit Card Customers:
-
Check outstanding balance
-
Determine available credit limit
-
Get cash advance limit
Charges for Utility Bill Payments (UBP) via IVR:
-
Rs. 30/- per bill (below Rs. 5,000 via call)
-
Rs. 50/- per bill (above Rs. 5,000 via call)
Dial 111 225 226 from your landline or include city code (042/021) with mobile to connect.
- Transfer funds within Bank Alfalah accounts
- Make Alfalah Credit Card payments
- Pay utility and mobile bills
- Deactivate debit card
- Balance inquiry
- Check last 10 transactions
A secure automated channel using keypad touch-tone inputs for banking services.
Call 111 225 226 from your registered number and generate a TPIN via our contact centre officer. Use CNIC + TPIN for self-service transactions.
Telephone Personal Identification Number — a 4-digit secure code for accessing Contact Centre services. Keep it confidential.
Yes, all services are available 24 hours, 7 days a week.
Yes, all self-service channel transactions reflect instantly in your account.
Yes, the self-service channel works internationally.
Yes, every financial transaction is followed by an SMS alert on your registered mobile number.
- Utilities: PTCL, LESCO, K-Electric, SSGC, SNGPL
- Mobile: All Telcos (prepaid and postpaid)