Fraud Risk Awareness
Bank Alfalah believes that protecting your information is a shared responsibility between the bank and its customers. While the bank takes strong measures to secure your financial data through advanced fraud detection, proactive risk management, and real-time security, it is equally important for customers to stay informed and vigilant.
Bank Alfalah wants to educate customers about emerging fraud trends, helping them recognize, prevent, and respond to potential threats. By working together, both the bank and its customers can ensure a safer banking experience, where each plays an active role in safeguarding personal and financial information.
|
 Think First - Know the Facts
|
- Bank Alfalah never contacts customers via international numbers, WhatsApp, or social media.
- Bank Alfalah never asks for OTP, PIN, TPIN, CVV, or passwords through calls, SMS, emails or links.
- No Bank, Police, or Government Authority will ever request your confidential banking details.
- Fraudsters may spoof genuine-looking numbers or already have basic information to appear legitimate
|
|
 Do's - Stay Secure
|
|
✔ Keep your OTP, PIN, TPIN, CVV, passwords, CNIC, and date of birth strictly confidential
✔ Use strong passwords with letters, numbers, and symbols and change them regularly
✔ Always use official Bank Alfalah apps, website, and helpline numbers
✔ Verify website URLs carefully (look for https:// and correct spelling)
✔ Monitor your account activity and transaction alerts regularly
✔ Report suspicious calls, messages, or transactions immediately
|
|
 DONT's - Avoid these Mistakes
|
|
✖ Do not click on suspicious links received via SMS, email, or social media
✖ Do not respond to urgent messages threatening account blocking or rewards
✖ Do not approve unrequested login attempts or unexpected banking prompts
✖ Do not use public Wi-Fi for online or mobile banking
✖ Do not share personal or financial information on social media
✖ Do not trust investment offers promising unusually high or guaranteed returns
|
WhatsApp Screen Sharing Scam Alert!
Fraudsters Target Salaried Individuals-Don’t Fall Victim
Holiday Scam Alert!
Online Shopping Scam!
Shoulder Surfing Scam!
Lost Card or Fraud?
Fake Social Media Profile
Fake Job & Trading Scam Alert!
Are You Sure Bank Alfalah is it really Calling You?
Device Mirroring Scam!
Sharing is not always caring. It can put your personal and financial information at risk.
- Sharing personal information can put your finances at risk.
- Avoid posting details such as CNIC, date of birth, travel plans, or financial updates on social media.
- Fraudsters actively monitor online platforms for vulnerable targets.
- Be cautious of messages requesting urgent help, money, or personal details. Even if they appear to be from someone you know.
- Always verify requests through independent and trusted channels.
1- Quick Actions
Block your debit/credit card and change all passwords immediately.
2- Report Immediately
Call: 111-225-111 or 111-225-224 (Bank Alfalah Helpline)
Email: contactus@bankalfalah.com
3- Lodge a Complaint
If you believe you’ve been a victim of fraud or any suspicious activity, promptly lodge a complaint through one of the following official Bank Alfalah channels:
-
Call Center
-
Alfa App
-
Website
-
Customer Service Center
-
Branch Visit
