One window solution for 245+ types of service requests including:

• Alfa app registration/activation
• Card Activation
• Alfa/IB password reset 
• Card blocking
• Card issuance
• Account / transaction enquiry
• Credit card enquiry / statement
• Alfa Un-subscription
• Mobile App / Internet Banking Activation
• Debit Card / Credit Card Activation
• MS Alert Registration
• Change of Address and Mobile Number – Credit Card
• Debit Card Issuance
• Annual Fee Reversal On Spend
• Card Replacement
• Advance Tax Certificate Request – Credit Card
• Debit Card Upgrade
• E-Statement Enrollment
• Installment Booking – Credit Card
• Alfa / Internet Banking Password Reset
• Utility Bill Payment
• Card Blocking
• Change of Email Address – Credit Card
• Card Unblocking
• Change of Billing Cycle – Credit Card
• Repayment Schedule Request – Personal Loan
• E-Commerce Activation – Debit Card/ Credit Card
• Dispute Transaction – Credit Card
• Instant guidance and resolution of technical queries.
• Paperless transaction in a secure environment.