In the modern digitalization era, traditional customer authentication methods, such as secret questions and personal information, have become vulnerable to fraud and social engineering attacks. To counter these threats, voice biometrics has emerged as a robust and innovative solution. This advanced technology not only enhances security by making it difficult for fraudsters to compromise accounts but also improves operational efficiency by streamlining the authentication process.
SPEAK, SECURE, SIMPLIFY
Register your unique voiceprint for secure and seamless banking.
Step 1
Call the Bank Alfalah Helpline, and the Phone Banking Officer will register your voiceprint.
Step 2
After positive verification, the system will create a voiceprint and tag it with your CNIC.
Step 3
Whenever you call at Bank Alfalah Helpline, Your Voice will be used to verify your identity and you may quickly proceed to the banking services.
Find a quite place
Do not use the speaker phone
Speak Continuously
BANK ALFALAH values customer base. Your voice print shall solely be utilized for the purpose of generating a unique voiceprint for identification and verification, which will be used by the Bank to authenticate your identity when you call on BANK ALFALAH helpline UAN: 021-111-225-111.
Voice biometrics is a technology that uses an individual’s unique vocal characteristics to verify their identity. It analyzes features like pitch, tone, cadence, and speech patterns.
Only individuals holding an individual account or credit card with the Bank may enroll in the voice biometric authentication service.
Voice biometrics authentication uses a person’s unique vocal characteristics to verify their identity. The system compares the spoken voice against a stored voiceprint to grant access or perform actions.
Whenever you call at Bank ALFALAH Helpline, your voice will be used to verify your identity and you may quickly proceed to the banking services without additional verification questions.
BAFL voice biometric process is quick and takes around 20 to 25 seconds to record and create a voice print.
You can enroll/register your voiceprint on Bank ALFALAH Voice Biometric system by calling on BAFL Helpline (021-111-225-111) through your registered mobile number.
We advise our valued customers to consider the below-mentioned requirements during voice print enrollment.
Find a Quite Place.
Call Bank ALFALAH helpline using a registered mobile number.
Positive verification of your identity.
Like thumb print recognition, face recognition and, retina recognition is performed, voice biometrics is also performed on the basis of individual’s unique speech pattern, pitch, tone, cadence, distinctive frequency pattern and features in their voice
Check for background noise and ensure you’re speaking clearly. If issues persist, you may need to re-enroll or contact support for assistance.
Yes. It is recommended to read BAFL Voice Biometrics terms & conditions before you consider enrolling your voice print on BAFL voice biometric system. In addition, it is recommended to regularly review T&C’s in order to keep yourself updated with amendments, modifications, or variations to these terms.
Yes, you can update or re-enroll your voiceprint if needed, such as, if you encounter recognition issues.