Bank Alfalah believes that protecting your information is a shared responsibility between the bank and its customers. While the bank takes strong measures to secure your financial data through advanced fraud detection, proactive risk management, and real-time security, it is equally important for customers to stay informed and vigilant.
Bank Alfalah wants to educate customers about emerging fraud trends, helping them recognize, prevent, and respond to potential threats. By working together, both the bank and its customers can ensure a safer banking experience, where each plays an active role in safeguarding personal and financial information.
Bank Alfalah will never contact you via international numbers, WhatsApp, or social media.
Bank Alfalah will never ask for sensitive information through SMS, email, calls initiated from 111 225 111 or unsecured web links.
No bank, police, or government representative will ever ask for your OTP, PIN, or banking details.
Beware of fraudulent messages and callers pretending to be from a trusted institution.
Beware of fake investment schemes on social media that promise unrealistic high returns.
Do not click on suspicious links in emails, SMS, or messages from unknown sources.
Never approve unrequested login attempts or unexpected banking access notifications.
Keep your personal and banking details confidential to prevent fraud.
Regularly update your passwords and use strong, secure credentials.
Report any suspicious activity immediately to Bank Alfalah’s customer service to keep your accounts safe.
Sharing is not always caring. It can put your personal and financial information at risk.
Sharing your personal details—such as your full name, CNIC number, address, or date of birth—on social media or with unverified sources can provide fraudsters with the tools they need to impersonate you or access your accounts.
Fraudsters actively monitor social media for signs of vulnerability, such as details about your finances, family, or travel plans.
Avoid posting information that could make you a target, like upcoming vacations or personal financial details.
Fraudsters often impersonate family members, friends, or colleagues to ask for money or personal information.
Always verify any unexpected requests for help through trusted, independent channels before taking action.
Use strong passwords and change them regularly.
Include uppercase & lowercase letters, numbers, and symbols (e.g., N@veEd!2024).
Never share your banking credentials, like CVV or expiry date.
Your CNIC number and date of birth can also be misused—keep them confidential.
Use a secure internet connection and avoid public Wi‑Fi for online banking.
Always log out when finished, especially on shared devices.
Regularly update software and apps to fix security vulnerabilities.
Download apps and updates only from trusted sources like the App Store or Google Play.
Look for “https://” and the padlock symbol in the browser’s address bar.
Double-check the domain name for misspellings (e.g., “bankalfalah.com” vs. “bankalflah.com”).
Never share your passwords, OTP, PIN, or account details over phone, text, or email.
Never share your CNIC number or date of birth on untrusted platforms—it could lead to identity theft.
Bank Alfalah never asks for sensitive information via call, SMS, or email.
If someone claims to be from your bank, hang up and call the bank’s official number to confirm.
Do not click on links or respond to SMS/emails asking for personal or banking details.
Always verify the source before clicking—scammers often disguise fake links to look real.
Test Your Knowledge – Digital Fraud Awareness
If someone calls asking for your OTP, what should you do?
A. Give it right away
B. Hang up & report to your bank
C. Call them back
Which is a scam sign?
A. Urgent messages
B. Unknown emails
C. Misspelled URLs
D. All of the above
Safest way to verify an investment?
A. Real reviews & approvals
B. Flashy social media ads
C. Small deposit first
Before scanning a QR code, what should you do?
A. Scan instantly
B. Check if legit
C. Trust any QR code
How to protect your bank account?
A. Use strong passwords
B. Public Wi‑Fi
C. Same password everywhere
What to Do If You’re a Victim
Report Immediately
Call: 111-225-111 or 111-225-224 (Bank Alfalah Helpline)
Email: contactus@bankalfalah.com
Quick Actions
Block your debit/credit card and change all passwords immediately.
Lodge a Complaint
If you believe you’ve been a victim of fraud or any suspicious activity, promptly lodge a complaint through one of the following official Bank Alfalah channels:
Call Center
Alfa App
Website
Customer Service Center
Branch Visit
Fake Calls / SMS
Fraudsters often use call spoofing to display genuine bank numbers.
They may already hold basic personal details, making them appear legitimate.
Don't share personal info or click on links from suspicious messages.
If in doubt, hang up and reach out to the bank’s official line: 021-111-225-111.
POS Skimming
Only use cards on trusted POS terminals.
Don’t share your PIN, OTP, or CVV with anyone during a transaction.
Report suspicious activity or tampering to the contact center.
ATM Skimming
Prefer familiar ATMs.
Shield your PIN and inspect the card reader/keypad before use.
Report any tampering or irregularities to the bank.
Fake Emails / Websites (Phishing)
Always verify the official website URL with your bank.
Fraudsters craft emails mimicking banks, urging urgent action to steal credentials.
Avoid clicking on links in suspicious emails.
Double-check domains and forward doubtful messages to the bank’s 24/7 contact center.